{"@context":"https://schema.org","@type":"DefinedTerm","name":"claims process","description":"When a shipment arrives damaged, short, or significantly delayed, the claims process begins: the structured procedure for filing and settling compensation claims against a carrier, freight forwarder, or insurer. The first step is documenting the loss or damage through photographs, weight records, and inspection reports, followed by submission of a formal notice of claim within the deadline set by contract or applicable law. The carrier or insurer then investigates liability and either accepts or","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/claims-process","inLanguage":"en","dateModified":"2026-06-26T17:47:02.900833","citation":"https://www.investopedia.com/terms/c/claims-process.asp","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/claims-process","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"claims process · When a shipment arrives damaged, short, or significantly delayed, the claims process begins: the structured procedure for filing and settling compensation claims against a carrier, freight forwarder, or insurer. · Quelle: https://www.investopedia.com/terms/c/claims-process.asp"}