{"@context":"https://schema.org","@type":"DefinedTerm","name":"Claim Handling","description":"Claim handling is the structured process by which losses, damages, or shortfalls in a shipment are assessed, verified, and financially settled. It begins with the claimant's formal notice of loss and proceeds through document review—bills of lading, air waybills, survey reports, insurance certificates—to liability apportionment and final payment. Freight forwarders, carriers, and insurers each play defined roles depending on the contractual liability regime in place. Thorough documentation at th","inDefinedTermSet":{"@type":"DefinedTermSet","name":"Frachtportal Logistics Glossary","url":"https://www.freight-academy.com/en/glossary"},"url":"https://www.freight-academy.com/en/glossary/claim-handling","inLanguage":"en","dateModified":"2026-06-19T00:55:25.633114","citation":"https://www.cips.org/en/resources/glossary/claim-handling/","markdownMirror":"https://www.freight-academy.com/api/md/glossary/en/claim-handling","provider":{"@type":"Organization","name":"Frachtportal","url":"https://www.freight-academy.com"},"quickSummary":"Claim Handling · Claim handling is the structured process by which losses, damages, or shortfalls in a shipment are assessed, verified, and financially settled. · Quelle: https://www.cips.org/en/resources/glossary/claim-handling/"}