# Quality assurance

*Last updated: 2026-06-22*

> Quality assurance comes into play at multiple checkpoints along the supply chain: goods receipt, storage, transshipment, transport, and pre-dispatch verification.

Quality assurance comes into play at multiple checkpoints along the supply chain: goods receipt, storage, transshipment, transport, and pre-dispatch verification. It encompasses all planned and systematic activities—inspections, measurements, testing, and documentation—designed to ensure that logistics processes consistently meet defined standards. Freight forwarders and logistics service providers rely on checklists, audit protocols, and quality management systems, commonly certified to ISO 9001 or sector-specific standards. Continuous improvement is a core element: deviations are analysed, root causes identified, and corrective actions initiated to reduce recurring errors. Quality assurance is therefore not a single inspection step but a continuous management principle embedded throughout the logistics process. It is distinct from quality control, which focuses on individual sampling and testing events, whereas quality assurance describes the overarching system designed to prevent defects from arising in the first place.

**Source:** [https://www.iso.org/standard/62085.html](https://www.iso.org/standard/62085.html)

## Quick Facts

| Property | Value |
|---|---|
| Term | Quality assurance |
| Language | EN |
| Word count | 133 |
| Last updated | 2026-06-22 |
| Source | https://www.iso.org/standard/62085.html |

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