# Order management

*Last updated: 2026-06-22*

> Freight forwarders, retailers, and logistics providers rely on order management to guide customer orders from receipt through to delivery.

Freight forwarders, retailers, and logistics providers rely on order management to guide customer orders from receipt through to delivery. It covers order capture, validation, prioritization, and routing, together with coordinated downstream workflows: inventory checks, picking, packing, dispatch, and invoicing. Automated exception handling flags problems—stock shortfalls, incorrect addresses, carrier delays—before they escalate into missed deliveries. Unlike a warehouse management system, which focuses on physical stock movements, order management spans the full order lifecycle including customer communication and billing.

**Source:** [https://en.wikipedia.org/wiki/Order_management](https://en.wikipedia.org/wiki/Order_management)

## Quick Facts

| Property | Value |
|---|---|
| Term | Order management |
| Language | EN |
| Word count | 77 |
| Last updated | 2026-06-22 |
| Source | https://en.wikipedia.org/wiki/Order_management |

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*Logistics Glossary — Freight Academy: [https://www.freight-academy.com/en/glossary/order-management-2](https://www.freight-academy.com/en/glossary/order-management-2)*

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