# claim

*Last updated: 2026-06-26*

> A claim is the formal assertion of a defect or shortfall by a consignee or customer against the supplier, freight forwarder, or carrier – triggered by damage, short delivery, quality failures, or other contractual breaches.

A claim is the formal assertion of a defect or shortfall by a consignee or customer against the supplier, freight forwarder, or carrier – triggered by damage, short delivery, quality failures, or other contractual breaches. It must be submitted in writing, supported by documentation such as the delivery note, photographs, and a precise description of the defect or loss. Deadlines are critical: notification periods vary by contract type and governing law, and missing them can forfeit the right to compensation entirely. Depending on the outcome of the review, a claim may result in repair, replacement, credit note, or monetary settlement. Unlike a regulatory complaint or criminal filing, a claim is a civil-law instrument between contracting parties.

**Source:** [https://www.duden.de/rechtschreibung/Beanstandung](https://www.duden.de/rechtschreibung/Beanstandung)

## Quick Facts

| Property | Value |
|---|---|
| Term | claim |
| Language | EN |
| Word count | 116 |
| Last updated | 2026-06-26 |
| Source | https://www.duden.de/rechtschreibung/Beanstandung |

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